Return/Exchange

Procedure for the return or exchange of a garment

Option 1)

On the school exchange day - August 23^rd, from 3 p.m. to 6:30 p.m.

• Fill out the form and email it to us; info@asdpromo.com. It is very important to send us the completed form within tow weeks of receiving your order, no later than two weeks before the school exchange day. We will prepare the clothes according to the form and we will give them to you at the school during the exchange day. All you must do is bring the clothes you want to exchange on this same exchange day.

If you have not had the chance to send the form by email, you can bring the form and your exchange we will leave with your order and the form The exchange will be made at the company and will be delivered to the school to the attention of your child, within two weeks.

Option 2)

By delivery to our offices 

• Fill out the form and email it to us; info@asdpromo.com. It is very important to send us the completed form, at least, two weeks before the start of the school year in order to get the right clothes for the first day of school. We will prepare the clothes according to the form and send them directly to your home or workplace as soon as we receive the clothes you want to exchange at our offices.

You can use a carrier or mail service at your own expense, or you can use our Purolator transport service. See this page for both options. If it is for an exchange, it will be two fees; the first shipment to our offices and the second shipment for the return to your address, so you must select the option «Two way shipping». If it is only for a return, you must select the option «One way shipping». You must allow between 5 to 10 business days for us to make the exchange. You also have the option to come, by appointment only, to make your exchange directly at our offices. You can make an appointment either by email info@asdpromo.com or by phone 450-632-6445.

Click here to download the form return and exchange

• Important : the garments must not have been worn, washed or altered.
Otherwise, we will not accept the exchange nor refund you.